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Home  > F . A . Q  (Frequently Asked Questions)
About Xhale Tobacco?
is an online headshop for high quality water pipes, glass pipes ,bubblers, water waterpipes, and smoking accesories. We provide you with unique handcrafted art products for your tobacco smoking needs and pleasure.

Where are you located?
Our Main Store is located in California USA. ( see About us for more details)

Where do you Ship?

We accept orders and ship to only within the continental United States (excluding Alaska, Hawaii, Puerto, APO, FPO).

What about my Privacy?
Your privacy is our highest priority and we guarantee it!
We guarantee that all your personal and payment information will not be given to any third party vendors or companies.
Your Credit and Debit card information if given will be processed with the help of PayPal
® secure online payment system at which may require security verification to authenticate your order.

How long does shipping take?
Most orders received before 12:00PM will ship within 1 business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sunday or national holiday, except prior arrangement.

Most Orders usually take 5 to 10 days to be delivered to the Western Coast, Orders to the East Coast may take 7-15 business days to get delivered.

Processing times vary by product, but typical processing times for products In Stock are 24-48 hours, if an item is out of stock we will let you know. We always do our best to package and ship products as soon as we can, so your orders can get to you as fast as possible. We will provide a tracking number for your order if available from the carrier.

What are the payment and shipping options?
You can pay online via PayPal® secure online payment system or via optional major Credit card trough a secure SSL connection.  Payments are made in USD currency.

Do you have a tracking or reference number?
Yes. After you complete your payment you will be notified when your product is shipped, and you will receive a tracking number (if available from chosen carrier) to track your order.

What if I have other questions not listed here?

For any order questions and concerns and other clarifications of our merchandise, or any other questions feel free to contact us via the Email form or Email us at info AT xhaletobacco.com. Your email will be replied to within 24 hours. or by phone number below:

Telphone : 530-892-1614     (CA-USA Retail store - Customer Support Line)

                Our business hours are: 10AM - 10PM Pacific Time 7 Days a week
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XHALE  TOBACCO
You inhale love.. We Xhale gratitude !
®
Xhale Tobacco and Gifts
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Call Us 10 a.m to 10p.m
530-892-1614
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