Introduction:
Please read and understand the guidelines cautiously. With the use of the website www.xhaletobacco.com and by buying goods through our online shop, you agree to abaid by the Return & Exchanges Policy written below.

Cancelation, Returns and Refunds:
If you cancel your order for any reason prior shipping you will receive full refund without question asked.  In case of delay you will be responsible for shipping and handling fees.
Every customer can request
RMA number to return his order back as long as it is unoppened, unused and still inside the original package and taped as it is sent to you, never been used and not older then 5 days upon receiving the package. The item must be intact (NOT used) and in its original box and we will issue a refund for the price you paid for it LESS the shipping fees.
Products which were sent back to us without any prior notification and without RMA number will be delivered back to you at your own expenses. All product returns will be under customers liabilities until they reach our office. Please contact our support department through contact form available at www.xhaletobacco.com/contact_us.


Replacements & Exchanges:
In an uncertain situations if a customer receives his order/item damaged or faulty he can ask for a replacement by contacting us in 24 hours from the delivered time showing on the shipping carrier website . xhaletobacco.com will only cover shipping and any additional fees that might appear during replacement process only if shipping address is in California State. All purchased items should be inside the original package and unused. Customer must provide exact information as to what replacements he wants. Replacing of purchased item doesn’t include RE-shipping fees. Invoice of new shipping fees will be emailed to customer and payment for new shipping option must arrive prior we ship out a replacement.

No Exchanges are Accepted. Item replacement upon acceptance  will be by the same product not another, unless agreement has been made between Xhale Tobacco and the customer.

Contact Information:

For any order questions and concerns and other clarifications of our merchandise, feel free to contact us on the following details provided:

For general enquiries please e-mail:
info AT xhaletobacco.com or just fill the form provided in Contact Us page

For order enquiries please email your order number and nature of query to:
support AT xhaletobacco.com or just fill the form provided in Contact Us page

Telphone : 530-892-1614     (CA-USA Retail store - Customer Support Line)

                Our business hours are: 10AM - 10PM Pacific Time 7 Days a week
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Xhale Tobacco and Gifts
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Call Us 10 a.m to 10p.m
530-892-1614
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